How much of your week is spent on tasks that could be automated through integrations?
In a recent poll from HME News, the majority of respondents reported they’d like to see their billing software integrated with other programs that manage everything from appointment scheduling and patient therapies to electronic signatures and mask fittings.
As a DME provider, you probably agree. With the right DME billing software integrations at your fingertips, you can significantly cut down the time you spend on tasks like data entry, follow-ups, information validation, and more. Let’s get into it.
What Are DME Billing Software Integrations?
DME billing software like TrueSight by Medbill helps providers streamline their billing and claims management processes. However, the lifecycle of a DME order involves multiple stages, from the original requisition to patient referral, shipping, and payment.
Considering the many steps required to fulfill a DME order successfully and the various parties responsible for them, integrations are essential to ensure smooth transitions between each stage and maintain accuracy throughout the process. Information flows freely between integrated systems, so providers can spend less time entering data and correcting errors.
Integrations typically found within DME billing software include:
- Wholesale distributors (for example, GEMCO Medical, Medline, and McKesson)
- Insurance verification tools
- Payer portals (such as COLLECTPlus or Inovalon’s Payer Cloud)
- Clearinghouses
- Compliance and coding systems (such as CMS.gov)
- Electronic Health Record Systems
- Electronic Medical Record Systems
3 Benefits of DME Billing Software Integrations
There are a few key reasons why integrations are essential for DME billing, including:
- Reduced Manual Data Entry
Invensis reports that manual data entry tasks are prone to an error rate of about 1%. That may not sound like much, but when you’re processing hundreds or even thousands of claims throughout the year, the errors add up—and, in turn, cause claim denials and payment delays.
Integrations reduce the need for manual data entry by automating access to critical information such as product codes, claim requirements, and patient details.
Investing in a DME billing tool that integrates with payer portals and intake systems is one way to reduce the time you spend on data entry, but it’s not the only option. You can also outsource the billing process entirely to a trusted organization like Medbill.
- Improved Compliance
DME billing managers strive to process clean claims, but keeping up with ever-changing regulations and compliance requirements can make that challenging. Integrating compliance tools and external databases with your DME billing platform helps ensure that you’re meeting the standards necessary to avoid regulatory penalties and claim denials.
For example, TrueSight integrates with NPPES, the National Plan & Provider Enumeration System, to enable automatic verification of NPIs (National Provider Identifier), which are required for processing claims.
If you don’t currently use a system like TrueSight that integrates with NPPES and/or CMS.gov, we suggest exploring Medbill’s Document Review services. Medbill has an entire department dedicated to the accuracy and compliance of DME provider paperwork, and taking advantage of their expertise and industry knowledge can help lower your claim denial rate.
- More Efficient Operations
One of the biggest benefits of billing software integrations for DME providers is their ability to improve efficiency. For instance, TrueSight integrates with McKesson, a distributor of medical supplies. TrueSight’s resupply module automatically checks eligibility, and validates that an SWO/CMN is on file prior to sending a Purchase Order out for delivery.
If you know your operations could be more efficient, but you’re not sure what’s causing processes to lag, that’s a sign it’s time for an audit. Medbill’s Benchmark Review services are proven to work—this offering has helped DME providers reduce their DSO (Days Sales Outstanding), improve their collection rate, and boost their revenue.
What Solutions Does TrueSight Integrate With?
TrueSight is both DME billing software and a revenue cycle management tool. It was built by the experts at Medbill, who’ve been in the industry for over two decades and are familiar with the challenges providers face due to the limitations of their tech stack.
For that reason, many of the features required to create efficient billing workflows are available in TrueSight without the need for additional integrations.
Even so, TrueSight has a list of noteworthy integration partners worth considering if you want to streamline your DME billing process. Let’s talk about two of the most powerful integrations TrueSight supports.
TrueSight and McKesson
One of the largest healthcare companies in the United States, McKesson, integrates with TrueSight to streamline the order fulfillment process. McKesson is a supplier of home medical equipment (HME) and durable medical equipment.
Through the TrueSight-McKesson integration, DME providers get access to a vast product catalog with pricing and availability information. They can also take advantage of McKesson’s sophisticated distribution network, which enables seamless order placement and tracking, reducing the need for manual data entry and minimizing errors in the supply chain.
TrueSight and Clearinghouses (Inovalon and Change Healthcare)
Clearinghouses handle the exchange of information, payments, or claims between providers and insurance companies. TrueSight connects directly with Change Healthcare and Inovalon, two of the largest clearinghouses facilitating transactions between healthcare providers and payers.
This connection allows DME providers to submit claims without navigating various payer portals. It also ensures that claim data is automatically formatted to meet payer requirements, which is why TrueSight can automatically detect errors that could lead to rejected claims. Plus, the clearinghouse connection gives providers access to real-time claim tracking, making it easy to monitor submission status.
Take Advantage of Medbill’s Expertly Developed Solutions—like TrueSight
DME billing software integrations help providers keep their operations efficient. Whether you want to put resupply on autopilot or make submitting clean claims a less tedious process, TrueSight can help.
Visit truesightsoftware.com/integrations to explore our integration partners.
Not ready to make the switch to a new billing platform? No problem—TrueSight is just one of the solutions offered by the experts at Medbill. Our services can help optimize your DME operations, whether you want to speed up A/R collections, ensure claims adhere to compliance requirements, or explore new revenue streams.Start the conversation—see how Medbill’s solutions can help your business run faster, cleaner, and smarter.
Contact TrueSight for your FREE DEMO today.